{"id":132570,"date":"2021-01-10T10:50:56","date_gmt":"2021-01-10T15:50:56","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132570"},"modified":"2021-01-10T12:34:56","modified_gmt":"2021-01-10T17:34:56","slug":"clients-are-receiving-the-error-web-login-service-message-security-error-when-trying-to-access-qualtrics","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/01\/10\/clients-are-receiving-the-error-web-login-service-message-security-error-when-trying-to-access-qualtrics\/","title":{"rendered":"Resolved:  Clients are receiving the error &#8220;Web Login Service &#8211; Message Security Error&#8221; when trying to access Qualtrics."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:00am on 01\/10\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 12:30pm on 01\/10\/2021<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were receiving the error &#8220;Web Login Service &#8211; Message Security Error&#8221; when trying to access Qualtrics.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:00am on 01\/10\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are receiving the error &#8220;Web Login Service &#8211; Message Security Error&#8221; when trying to access Qualtrics.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients are receiving the error &#8220;Web Login Service &#8211; Message Security Error&#8221; when trying to access Qualtrics.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132570"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132570"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132570\/revisions"}],"predecessor-version":[{"id":132576,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132570\/revisions\/132576"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}