{"id":132448,"date":"2020-12-23T15:14:13","date_gmt":"2020-12-23T20:14:13","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132448"},"modified":"2020-12-23T16:00:57","modified_gmt":"2020-12-23T21:00:57","slug":"onbase-is-currently-unavailable-6","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/12\/23\/onbase-is-currently-unavailable-6\/","title":{"rendered":"Resolved: OnBase Is Currently Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:30pm on 12\/23\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 03:18pm on 12\/23\/2020<br \/>\n<strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>OnBase was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:30pm on 12\/23\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/p>\n<h4>Description of Impact<\/h4>\n<p>OnBase is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OnBase was unavailable. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132448"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132448"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132448\/revisions"}],"predecessor-version":[{"id":132451,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132448\/revisions\/132451"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}