{"id":132391,"date":"2020-12-22T08:38:11","date_gmt":"2020-12-22T13:38:11","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132391"},"modified":"2020-12-22T13:21:11","modified_gmt":"2020-12-22T18:21:11","slug":"enterprise-health-application-is-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/12\/22\/enterprise-health-application-is-down\/","title":{"rendered":"Resolved: Enterprise Health is operating extremely slowly."},"content":{"rendered":"

Incident Discovery Time:<\/strong> 08:30am on 12\/22\/2020
\nTime of Resolution:<\/strong> 11:15am on 12\/22\/2020
\nServices Impacted:<\/strong> Healthway Applications<\/strong><\/p>\n

Description of Impact<\/h4>\n

The Enterprise Health application that the collection sites use to check in employees was down. It was also unavailable for employees to check into to do their symptom attestations. Full service has been restored.<\/p>\n

Incident Description and Resolution<\/h4>\n

IS&T teams worked with the vendor to resolve the incident. People who filled out a daily health survey while this incident was active may receive duplicate emails from the system. This is part of the restoration process by the vendor and all but one of the emails can be deleted. One should be retained for your records as well as entry to certain parts of the university like collection sites.<\/p>\n

Additional Information<\/h4>\n

The cause of this incident is under investigation.<\/p>\n

If you continue to have issues, please contact the IT Help Center<\/a>.<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 08:03am on 12\/22\/2020<\/br><\/p>\n

Services Impacted:<\/strong>Enterprise Health (employee health application)<\/br><\/p>\n

Description of Impact<\/h4>\n

Enterprise Health is operating extremely slowly.<\/p>\n

Current Status<\/h4>\n

Services appear to have been restored. The vendor is verifying a full resolution for us now and this post will be updated as soon as the confirmation is received.<\/p>\n

Additional Information<\/h4>\n

Anyone who submitted a daily health survey during this incident may receive a number of duplicate emails back from the system. These duplicates area part of the service restoration by the vendor. You can delete all but one of the emails as one email should be retained for your records as well as entry to certain parts of the university like collection sites.<\/p>\n

Next Update:<\/strong> 12:30pm
\n<\/br><\/br><\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 08:03am on 12\/22\/2020<\/br><\/p>\n

Services Impacted:<\/strong>Enterprise Health (employee health application)<\/br><\/p>\n

Description of Impact<\/h4>\n

Enterprise Health is operating extremely slowly.<\/p>\n

Current Status<\/h4>\n

The vendor continues to work to expand connections and identify the root cause of what exactly caused the issue.<\/p>\n

Additional Information<\/h4>\n

The collection sites are using verbal symptom surveys and spreadsheets to continue operations.<\/p>\n

Next Update:<\/strong> 11:30am
\n<\/br><\/br><\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 08:03am on 12\/22\/2020<\/br><\/p>\n

Services Impacted:<\/strong>Enterprise Health (employee health application)<\/br><\/p>\n

Description of Impact<\/h4>\n

Enterprise Health is operating extremely slowly.<\/p>\n

Current Status<\/h4>\n

The vendor is working to expand connections and identify the root cause of what exactly caused the issue.<\/p>\n

Additional Information<\/h4>\n

The collection sites are using verbal symptom surveys and spreadsheets to continue operations.<\/p>\n

Next Update:<\/strong> 10:30am
\n<\/br><\/br><\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 08:03am on 12\/22\/2020<\/p>\n

Services Impacted:<\/strong><\/p>\n

Description of Impact<\/h4>\n

The Enterprise Health application that the collection sites use to check in employees is down. It is also unavailable for employees to check into to do their symptom attestation at the moment. <\/p>\n

Current Status<\/h4>\n

IS&T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n

Additional Information<\/h4>\n

Matthew Kramer and Shari Huval are working with the Enterprise Health vendor on this issue. The collection sites are continuing testing using spreadsheets.<\/p>\n

Next Update:<\/strong> 09:30am<\/p>\n","protected":false},"excerpt":{"rendered":"

The Enterprise Health application that the collection sites use to check in employees was down. It was also unavailable for employees to check into to do their symptom attestations. Full service has been restored….<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132391"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132391"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132391\/revisions"}],"predecessor-version":[{"id":132412,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132391\/revisions\/132412"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}