{"id":132188,"date":"2020-12-09T08:27:34","date_gmt":"2020-12-09T13:27:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132188"},"modified":"2020-12-09T11:54:15","modified_gmt":"2020-12-09T16:54:15","slug":"resolved-galaxy-the-links-and-students-systems-were-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/12\/09\/resolved-galaxy-the-links-and-students-systems-were-down\/","title":{"rendered":"Resolved: Galaxy, The Links, and Students Systems were down."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:40am on 12\/09\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 07:57am on 12\/09\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Galaxy\/UIS, and the Links and Student Systems were unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an OSA card in the mainframe that stopped transmitting. Restarting it solved the problem.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 06:40am on 12\/09\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Connection to the UIS system is down.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 08:00am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The cause of this incident was determined to be an network card on a server that stopped transmitting. Restarting it solved the problem&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132188"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132188"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132188\/revisions"}],"predecessor-version":[{"id":132191,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132188\/revisions\/132191"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}