{"id":132116,"date":"2020-11-30T14:54:50","date_gmt":"2020-11-30T19:54:50","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132116"},"modified":"2020-12-01T08:39:05","modified_gmt":"2020-12-01T13:39:05","slug":"duo-is-reporting-intermittent-delivery-delays-with-some-sms-messages-to-us-phone-numbers","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/11\/30\/duo-is-reporting-intermittent-delivery-delays-with-some-sms-messages-to-us-phone-numbers\/","title":{"rendered":"Resolved:  DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:10pm on 11\/30\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 08:00pm on 11\/30\/2020<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>DUO reported intermittent delivery delays with some SMS messages to US phone numbers.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident and full service has been restored.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:10pm on 11\/30\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is working on identifying the cause and resolving the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>DUO suggests using other authentication methods such as Duo Push, Phone Callback, or Passcodes, or trying to send an SMS passcode again, as a workaround.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132116"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132116"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132116\/revisions"}],"predecessor-version":[{"id":132144,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132116\/revisions\/132144"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}