{"id":132084,"date":"2020-11-30T09:47:21","date_gmt":"2020-11-30T14:47:21","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=132084"},"modified":"2020-11-30T09:55:29","modified_gmt":"2020-11-30T14:55:29","slug":"incident-some-software-install-downloads-unavailable-on-techweb","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/11\/30\/incident-some-software-install-downloads-unavailable-on-techweb\/","title":{"rendered":"Resolved: Some Software Install Downloads Unavailable on TechWeb"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:50am on 11\/26\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 09:45am on 11\/30\/2020<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software was unavailable. Clients attempting to download these files from Techweb encountered the message &#8220;ERR_CONNECTION_RESET&#8221;.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. Linked software installation files across TechWeb should now work as expected.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:50pm on 11\/26\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software is currently unavailable. Clients attempting to download these files from Techweb will encounter a message &#8220;ERR_CONNECTION_RESET&#8221;.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you require immediate access to any of the files described please open a ticket with the IT Help Center by emailing ithelp@bu.edu for assistance.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software was unavailable&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132084"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=132084"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132084\/revisions"}],"predecessor-version":[{"id":132087,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/132084\/revisions\/132087"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=132084"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=132084"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=132084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}