{"id":131911,"date":"2020-11-17T20:37:32","date_gmt":"2020-11-18T01:37:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=131911"},"modified":"2020-11-17T22:04:58","modified_gmt":"2020-11-18T03:04:58","slug":"patient-connect-is-intermittently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/11\/17\/patient-connect-is-intermittently-unavailable\/","title":{"rendered":"Resolved: Patient Connect is intermittently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:21pm on 11\/17\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 09:20pm on 11\/17\/2020<br \/>\n<strong>Services Impacted:<\/strong> <\/strong> Health Applications &#8211; Patient Connect<\/p>\n<h4>Description of Impact<\/h4>\n<p>Patient Connect was intermittently unavailable. During this incident tests were still being processed. Logging in to schedule tests and\/or retrieve compliance badge information were the only things affected. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:21pm on 11\/17\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Healthway Application &#8211; Patient Connect<\/p>\n<h4>Description of Impact<\/h4>\n<p>Patient Connect is intermittently unavailable. This site is used for standard medical support on campus and more recently, the portal by which students schedule their COVID-19 tests, perform daily health surveys and access their compliance badge (required to access many buildings in BU).<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 09:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Patient Connect was intermittently unavailable. During this incident tests were still being processed. Logging in to schedule tests and\/or retrieve compliance badge information were the only things affected. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131911"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=131911"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131911\/revisions"}],"predecessor-version":[{"id":131932,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131911\/revisions\/131932"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=131911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=131911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=131911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}