{"id":131717,"date":"2020-10-29T17:34:53","date_gmt":"2020-10-29T21:34:53","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=131717"},"modified":"2020-10-30T09:50:31","modified_gmt":"2020-10-30T13:50:31","slug":"shibboleth-access-affecting-authentication","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/10\/29\/shibboleth-access-affecting-authentication\/","title":{"rendered":"Resolved:  Shibboleth Access Affecting Authentication"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:15pm on 10\/29\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 05:45pm on 10\/29\/2020<br \/>\n<strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Shibboleth was initially unavailable, but access has been restored. This affected any services behind Shibboleth authentication &#8211; Bb Learn, ServiceNow, Healthway Portal (staff), Patient Connect portal for students (green badges needed by students to access residential housing starting today), etc.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:15pm on 10\/29\/2020 <\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Shibboleth was initially unavailable, but access seems to be back, but slow for new connections. This affects any services behind Shibboleth authentication &#8211; Bb Learn, ServiceNow, Healthway Portal (staff), Patient Connect portal for students (green badges needed by students to access residential housing starting today), etc.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 06:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shibboleth was initially unavailable, but access seems to be back, but slow for new connections. This affects any services behind Shibboleth authentication &#8211; Bb Learn, ServiceNow, Healthway Portal (staff), Patient Connect portal for students (green badges needed by students to access residential housing starting today), etc&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131717"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=131717"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131717\/revisions"}],"predecessor-version":[{"id":131720,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131717\/revisions\/131720"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=131717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=131717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=131717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}