{"id":131559,"date":"2020-10-21T07:50:06","date_gmt":"2020-10-21T11:50:06","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=131559"},"modified":"2020-10-22T22:11:43","modified_gmt":"2020-10-23T02:11:43","slug":"authentication-issues-with-covid-19-lab-authentication","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/10\/21\/authentication-issues-with-covid-19-lab-authentication\/","title":{"rendered":"Resolved: Authentication Issues with COVID-19 Lab and Housing systems"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 10:00pm on 10\/21\/2020<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues had caused login problems with our COVID-19 testing lab. Full service was restored last night at 10:00 pm.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues have caused login problems with our COVID-19 testing lab.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have determined that the vendor needs to apply a new ADFS certificate.<\/p>\n<h4>Additional Information<\/h4>\n<p>The student housing website has been fixed. The Covid lab has a workaround in place so this is not affecting their work.  The vendor is planning to update the certificate after 9PM tonight.<\/br><\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 09:37am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues have caused login problems with our COVID-19 testing lab and our Student Housing systems (staff access).<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a transition between ADFS certificates. The old certificate has not yet expired (Nov 5 is the expiration date.), but some systems seem to have had an issue when our BU team uploaded the new certificate before the old one expired.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues have caused login problems with our COVID-19 testing lab and our Student Housing systems (staff access).<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with vendors on the certificate issues. A work around is in place for the COVID-19 lab staff who have been able to resume their work.<\/p>\n<h4>Additional Information<\/h4>\n<p>Initially the issue was believed limited to our eLabs system, but additional information has updated us that this is a certificate issue across the two different services.<\/p>\n<p><strong>Next Update:<\/strong> 09:45am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Lab staff are unable to log into eLab systems for COVID-19 testing and processing.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. A work around has been implemented to begin getting staff back into their systems which will allow them to continue to do their work as IS&#038;T resolves the issue.<\/p>\n<p><strong>Next Update:<\/strong> 08:45am<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues have caused login problems with our COVID-19 testing lab and our Student Housing systems (staff access).<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with vendors on the certificate issues. A work around is in place for the COVID-19 lab staff who have been able to resume their work.<\/p>\n<h4>Additional Information<\/h4>\n<p>Initially the issue was believed limited to our eLabs system, but additional information has updated us that this is a certificate issue across the two different services.<\/p>\n<p><strong>Next Update:<\/strong> 09:45am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 06:50am on 10\/21\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Lab staff are unable to log into eLab systems for COVID-19 testing and processing.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. A work around has been implemented to begin getting staff back into their systems which will allow them to continue to do their work as IS&#038;T resolves the issue.<\/p>\n<p><strong>Next Update:<\/strong> 08:45am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certificate issues had caused login problems with our COVID-19 testing lab. Full service was restored last night at 10:00 pm&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131559"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=131559"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131559\/revisions"}],"predecessor-version":[{"id":131600,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131559\/revisions\/131600"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=131559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=131559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=131559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}