{"id":131474,"date":"2020-10-15T16:04:02","date_gmt":"2020-10-15T20:04:02","guid":{"rendered":"https:\/\/www.bu.edu\/tech\/?p=131474"},"modified":"2020-10-19T16:55:08","modified_gmt":"2020-10-19T20:55:08","slug":"intermittent-error-403-when-logging-in-to-bu-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/10\/15\/intermittent-error-403-when-logging-in-to-bu-services\/","title":{"rendered":"Resolved: Intermittent Error 403 when logging in to BU Services"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:03am on 10\/15\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 10:07am on 10\/19\/2020<br \/>\n<strong>Services Impacted:<\/strong> Shibboleth<\/p>\n<h4>Description of Impact<\/h4>\n<p>There were intermittent reports of clients encountering 403 error messages when attempting to log in to BU services protected by Shibboleth authentication.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:03am on 10\/15\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Shibboleth<\/p>\n<h4>Description of Impact<\/h4>\n<p>There have been intermittent reports of clients encountering 403 error messages when attempting to log in to BU services protected by Shibboleth authentication today.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T has made an update that is believed to resolve the cause of the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you have experienced issues pertaining to 403 errors, we encourage you to re-attempt logging in now; if issues persist, <a href=\"https:\/\/www.bu.edu\/tech\/contact\/\">please contact the IT Help Center<\/a>.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There were intermittent reports of clients encountering 403 error messages when attempting to log in to BU services protected by Shibboleth authentication&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131474"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=131474"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131474\/revisions"}],"predecessor-version":[{"id":131538,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131474\/revisions\/131538"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=131474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=131474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=131474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}