{"id":131453,"date":"2020-10-13T11:38:21","date_gmt":"2020-10-13T15:38:21","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=131453"},"modified":"2020-10-13T16:04:17","modified_gmt":"2020-10-13T20:04:17","slug":"incident-shibboleth-unresponsive-or-secure-connection-failed-message","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/10\/13\/incident-shibboleth-unresponsive-or-secure-connection-failed-message\/","title":{"rendered":"Resolved: Shibboleth Unresponsive or &#8220;Secure Connection Failed Message&#8221;"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:08am on 10\/13\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 11:35am on 10\/13\/2020<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were intermittently unable to authenticate into Shibboleth protected services; clients encountered time outs, or errors establishing a secure connection.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:08am on 10\/13\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Shibboleth is currently experiencing issues with timeouts or &#8216;Secure Connection Failed&#8217; messages. This incident is preventing clients from accessing Shibboleth protected services like BUworks, and Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no current workarounds. It appears that the issue is not impacting all Shibboleth service<\/p>\n<p><strong>Next Update:<\/strong> 12:32pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shibboleth was experiencing issues with timeouts or &#8216;Secure Connection Failed&#8217; messages&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131453"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=131453"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131453\/revisions"}],"predecessor-version":[{"id":131456,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/131453\/revisions\/131456"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=131453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=131453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=131453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}