{"id":130882,"date":"2020-09-15T08:09:12","date_gmt":"2020-09-15T12:09:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130882"},"modified":"2020-09-15T14:26:11","modified_gmt":"2020-09-15T18:26:11","slug":"blackboard-learn-intermittent-login-issues-reported-by-some-people","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/09\/15\/blackboard-learn-intermittent-login-issues-reported-by-some-people\/","title":{"rendered":"Resolved: Blackboard Learn: Intermittent Login Issues Reported By Some People"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:53am on 09\/15\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 08:09am on 09\/15\/2020<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people were seeing intermittent login issues with Blackboard Learn. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:53am on 09\/15\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people are seeing intermittent login issues with Blackboard Learn.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Refreshing the page, using an incognito window or <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\" rel=\"noopener noreferrer\">clearing your web browser cache<\/a> and trying again are methods currently working to regain access. You may need to try these techniques more than once to regain access.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some people are seeing intermittent login issues with Blackboard Learn&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130882"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130882"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130882\/revisions"}],"predecessor-version":[{"id":130901,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130882\/revisions\/130901"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}