{"id":130821,"date":"2020-09-10T11:55:54","date_gmt":"2020-09-10T15:55:54","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130821"},"modified":"2020-09-11T11:05:30","modified_gmt":"2020-09-11T15:05:30","slug":"incident-pronto-web-version-is-experiencing-a-service-disruption","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/09\/10\/incident-pronto-web-version-is-experiencing-a-service-disruption\/","title":{"rendered":"Resolved: Pronto (web version) experiencing a service disruption"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:37am on 09\/10\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 05:10pm on 09\/10\/2020<br \/>\n<strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients of Pronto via the Web were experiencing a variety of error messages and time outs.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the issue &#8212; Pronto is now responsive both via web interface, and through their mobile apps.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:37am on 09\/10\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Pronto<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients of Pronto via the Web are experiencing a variety of error messages and time outs.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is aware of the issues and is deploying fixes in an effort to resolve these issues.<\/p>\n<h4>Additional Information<\/h4>\n<p>Currently, clients should be able to access all of their groups via the Pronto: Team Communication mobile app for Android and iOS.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients of Pronto via the Web were experiencing a variety of error messages and time outs&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130821"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130821"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130821\/revisions"}],"predecessor-version":[{"id":130839,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130821\/revisions\/130839"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}