{"id":130797,"date":"2020-09-08T11:35:26","date_gmt":"2020-09-08T15:35:26","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130797"},"modified":"2020-09-09T16:21:49","modified_gmt":"2020-09-09T20:21:49","slug":"incident-blackboard-learn-intermittently-slow-not-responding","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/09\/08\/incident-blackboard-learn-intermittently-slow-not-responding\/","title":{"rendered":"Resolved: Blackboard Learn Intermittently slow \/ Not responding"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:08am on 09\/08\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 11:53am on 09\/08\/2020<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn was intermittently unavailable, and was either displaying an Error 503, or failing to load for clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has implemented a fix to resolve the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>For anyone continuing to experience issues accessing Blackboard Learn, the IT Help Center recommends clearing your browser cache. Instructions on this process are available via: https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:08am on 09\/08\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard Learn is experiencing degraded performance. Clients attempting to access Blackboard Learn are encountering an error message: 503 Service Temporarily Unavailable, or slow loading times.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. The vendor has been notified.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no current workarounds to this issue. <\/p>\n<p><strong>Next Update:<\/strong> 12:20pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blackboard Learn was intermittently unavailable, and was either displaying an Error 503, or failing to load for clients&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130797"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130797"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130797\/revisions"}],"predecessor-version":[{"id":130800,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130797\/revisions\/130800"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}