{"id":130767,"date":"2020-09-03T18:08:48","date_gmt":"2020-09-03T22:08:48","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130767"},"modified":"2020-09-08T11:26:30","modified_gmt":"2020-09-08T15:26:30","slug":"mymedia-kaltura-has-been-experiencing-some-delays-in-transcoding-and-uploading-as-well-as-api-error-messages","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/09\/03\/mymedia-kaltura-has-been-experiencing-some-delays-in-transcoding-and-uploading-as-well-as-api-error-messages\/","title":{"rendered":"Resolved: MyMedia (Kaltura) has been experiencing some delays in transcoding and uploading as well as API error messages"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:54pm on 09\/03\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 11:22am on 09\/08\/2020<br \/>\n<strong>Services Impacted:<\/strong> Instructional Video Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people were reporting that API error messages are appearing within MyMedia (https:\/\/mymedia.bu.edu\/). Additionally there were some degradation in transcoding and uploading being reported. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have worked with the vendor to resolve the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:54pm on 09\/03\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Instructional Video Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people have been reporting that API error messages are appearing within MyMedia (https:\/\/mymedia.bu.edu\/). Additionally there is some degradation in transcoding and uploading being reported.<\/p>\n<h4>Current Status<\/h4>\n<ul>\n<li>New Playback: Full service restored.<\/li>\n<li>Upload Service: Degraded performance. Slower than normal upload times.<\/li>\n<li>Transcoding Service: Degraded performance. Videos are taking longer than normal to process.<\/li>\n<li>API and Upload errors: Full service restored.<\/li>\n<li>Captioning Service: Degraded performance. Delays up to 10 hours possible.<\/li>\n<\/ul>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:54pm on 09\/03\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Instructional Video Services0\/<\/p>\n<p><h4>Description of Impact<\/h4>\n<p>Some people have been reporting that API error messages are appearing within MyMedia (https:\/\/mymedia.bu.edu\/). Additionally there is some degradation in transcoding and uploading being reported.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working with the vendor to stabilize services.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some people have been reporting that API error messages are appearing within MyMedia (https:\/\/mymedia.bu.edu\/). Additionally there is some degradation in transcoding and uploading being reported&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130767"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130767"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130767\/revisions"}],"predecessor-version":[{"id":130796,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130767\/revisions\/130796"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}