{"id":130610,"date":"2020-08-27T19:21:25","date_gmt":"2020-08-27T23:21:25","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130610"},"modified":"2020-08-28T19:21:08","modified_gmt":"2020-08-28T23:21:08","slug":"clients-are-having-problems-logging-into-uis-and-the-student-link","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/08\/27\/clients-are-having-problems-logging-into-uis-and-the-student-link\/","title":{"rendered":"Resolved: Clients were having problems logging into UIS and the Student Link."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:01pm on 08\/27\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 10:37pm on 08\/27\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> GALAXY<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access the Links and the Galaxy mainframe.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident by restarting the mainframe.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a lack of disk storage.<\/br><\/br><\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>  <strong>Incident Discovery Time:<\/strong> 05:01pm on 08\/27\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> GALAXY<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Links and the Galaxy Mainframe are unavailable at this time.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are preparing to restart the mainframe.<\/p>\n<p><strong>Next Update:<\/strong> 11:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 05:01pm on 08\/27\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> GALAXY<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to log into the Links or Galaxy.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to investigate this problem.<\/p>\n<p><strong>Next Update:<\/strong> 10:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 05:01pm on 08\/27\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> GALAXY<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to log into either of the Links, or Galaxy.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T Teams continue to work on a solution to the problem.<\/p>\n<p><strong>Next Update:<\/strong> 09:15pm<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 05:01pm on 08\/27\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> GALAXY<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are having problems logging into UIS and the Student Link.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 08:12pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients were unable to access the Links and the Galaxy mainframe&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130610"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130610"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130610\/revisions"}],"predecessor-version":[{"id":130618,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130610\/revisions\/130618"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}