{"id":130526,"date":"2020-08-26T11:09:15","date_gmt":"2020-08-26T15:09:15","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130526"},"modified":"2020-08-27T13:45:05","modified_gmt":"2020-08-27T17:45:05","slug":"kaltura-https-mymedia-bu-edu-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/08\/26\/kaltura-https-mymedia-bu-edu-is-unavailable\/","title":{"rendered":"Resolved: Kaltura was unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:00am on 08\/26\/2020<\/br><br \/>\n<strong>Time of Resolution:<\/strong> 01:55pm on 08\/26\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Instructional Video Services<\/strong><\/br><\/p>\n<h4>Description of Impact<\/h4>\n<p>Kaltura was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue within Kaltura&#8217;s current database infrastructure.<\/p>\n<p><\/br>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 11:00am on 08\/26\/2020 <\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systemsv<\/p>\n<h4>Description of Impact<\/h4>\n<p>Kaltura (https:\/\/mymedia.bu.edu\/) is experiencing issues.<\/p>\n<h4>Current Status<\/h4>\n<p>Clients can now log on to Kaltura, but once logged in they cannot see their videos. Clients are unable to view their Kaltura-hosted videos in Blackboard.<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p>  <\/br><br \/>\n<strong>Incident Discovery Time:<\/strong> 11:00am on 08\/26\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Kaltura (https:\/\/mymedia.bu.edu\/) is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is aware that there is a problem and is actively working on it. (https:\/\/status.kaltura.com\/incidents\/zv84pxhkbs81).<\/p>\n<p><strong>Next Update:<\/strong> 12:07am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kaltura was unavailable&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17010,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130526"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130526"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130526\/revisions"}],"predecessor-version":[{"id":130567,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130526\/revisions\/130567"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}