{"id":130519,"date":"2020-08-26T09:46:29","date_gmt":"2020-08-26T13:46:29","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130519"},"modified":"2020-08-27T13:45:20","modified_gmt":"2020-08-27T17:45:20","slug":"patientconnect-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/08\/26\/patientconnect-is-currently-unavailable\/","title":{"rendered":"Resolved: PatientConnect was experiencing delays."},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 09:20am on 08\/26\/2020 <\/br><br \/>\n <strong>Incident Resolution Time:<\/strong> 11:46am on 08\/26\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/br><\/p>\n<h4>Description of Impact<\/h4>\n<p>PatientConnect was experiencing issues .<\/p>\n<h4>Current Status<\/h4>\n<p>Patient Connect is up and running again.<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 09:40am on 08\/26\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/br><\/p>\n<h4>Description of Impact<\/h4>\n<p>PatientConnect is experiencing issues .<\/p>\n<h4>Current Status<\/h4>\n<p>Previously, PatientConnect was unavailable. It is working with some delays at the moment.<\/p>\n<h4>Additional Information<\/h4>\n<p>Our teams continue to work with the vendor to identify the cause.<\/p>\n<p><strong>Next Update:<\/strong> 12:43pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:40am on 08\/26\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>PatientConnect is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue investigating the issue. Service has been reachable at times and slow.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:40am on 08\/26\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>PatientConnect is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PatientConnect was experiencing delays.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130519"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130519"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130519\/revisions"}],"predecessor-version":[{"id":130536,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130519\/revisions\/130536"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}