{"id":130515,"date":"2020-08-26T08:39:12","date_gmt":"2020-08-26T12:39:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130515"},"modified":"2020-08-27T13:46:00","modified_gmt":"2020-08-27T17:46:00","slug":"a-network-switch-is-down-at-25-buick-st","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/08\/26\/a-network-switch-is-down-at-25-buick-st\/","title":{"rendered":"Resolved: A network switch is down at 25 Buick St."},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 06:00am on 08\/26\/2020<\/br><br \/>\n<strong>Time of Resolution:<\/strong> 09:09am on 08\/26\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> <\/strong><\/br><\/p>\n<h4>Description of Impact<\/h4>\n<p>Server was unresponsive at 25 Buick St.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a power issue, not network. Two UPS devices failed at the same time and brought down the Housing Fileshare. Replacing the UPS device solved the problem.<\/br><\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 08\/26\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/br><\/p>\n<h4>Description of Impact<\/h4>\n<p>A network switch is down at the 25 Buick St. server room.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/br><\/p>\n<p><strong>Next Update:<\/strong> 09:20am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>A network switch is down at 25 Buick St. &#8230;<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17029],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130515"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130515"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130515\/revisions"}],"predecessor-version":[{"id":130525,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130515\/revisions\/130525"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}