{"id":130068,"date":"2020-08-10T18:02:37","date_gmt":"2020-08-10T22:02:37","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=130068"},"modified":"2020-08-12T10:41:15","modified_gmt":"2020-08-12T14:41:15","slug":"incident-blackboard-learn-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/08\/10\/incident-blackboard-learn-unavailable\/","title":{"rendered":"Resolved: Blackboard Learn Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:36pm on 08\/10\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 06:40pm on 08\/10\/2020<br \/>\n<strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access Blackboard Learn and encountered a &#8216;502 Bad Gateway&#8217; error message after login.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident, which impacted multiple Blackboard Learn environments hosted in the East Coast data center.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:36pm on 08\/10\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are currently unable to access Blackboard Learn and upon successful login are encountering a &#8216;502 Bad Gateway&#8217; error message.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. The vendor has been notified.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no current workarounds for this issue.<\/p>\n<p><strong>Next Update:<\/strong> 06:54pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients were unable to access Blackboard Learn and encountered a &#8216;502 Bad Gateway&#8217; error message after login&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130068"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=130068"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130068\/revisions"}],"predecessor-version":[{"id":130070,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/130068\/revisions\/130070"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=130068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=130068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=130068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}