{"id":128261,"date":"2020-06-01T15:40:07","date_gmt":"2020-06-01T19:40:07","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=128261"},"modified":"2020-06-04T09:30:57","modified_gmt":"2020-06-04T13:30:57","slug":"incident-certificate-issues-impacting-some-bu-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/06\/01\/incident-certificate-issues-impacting-some-bu-services\/","title":{"rendered":"Resolved: Certificate Issues Impacting BU Websites &#038; Services"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 10:40am on 06\/03\/2020<br \/>\n<strong>Services Impacted:<\/strong> Digital Certificates<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues were impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. Replacement root and intermediate certificates are now in place and have resolved the certificate issues across sites and services.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an expired intermediate certificate. Clients who continue to experience issues are encouraged to clear their browser cache using the instructions provided <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\">here<\/a>.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are currently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Current Status<\/h4>\n<p>Certificate issues for both access to BU 802.1x wireless, and BU VPN are now resolved. Certificates for most BU.edu websites are now updated and should display as secure. There is continued work on finalizing the updated configuration.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are currently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Current Status<\/h4>\n<p>Certificate issues for both access to BU 802.1x wireless, and BU VPN are now resolved. Certificates for BU.edu websites are continuing to be updated, and as a result, clients may still experience certificate warnings when visiting these sites.<\/p>\n<p><strong>Next Update:<\/strong> 04:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are currently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is continuing work towards updating website certificates, required certificate updates for BU 802.1x for certain on-campus wireless devices, and VPN.<\/p>\n<p><strong>Next Update:<\/strong> 01:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are currently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is now applying updated certificates for impacted services to resolve these issues.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are currently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is currently working with the certificate vendor to update all impacted expired certificates. Access to AD authenticated services should now be fully resolved.<\/p>\n<p><strong>Next Update:<\/strong> 07:40pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:20pm on 06\/01\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Digital Certificates<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certificate issues are intermittently impacting some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices. <\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have are currently investigating the certificate issue and are working with the vendor to resolve.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certificate issues impacted some services like VPN, https:\/\/ on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.<br \/>\n&#8230;<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128261"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=128261"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128261\/revisions"}],"predecessor-version":[{"id":128318,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128261\/revisions\/128318"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=128261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=128261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=128261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}