{"id":128008,"date":"2020-05-19T12:56:47","date_gmt":"2020-05-19T16:56:47","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=128008"},"modified":"2020-06-10T11:31:05","modified_gmt":"2020-06-10T15:31:05","slug":"zoom-screen-sharing-settings-are-reverted-to-host-only-for-all-users","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/05\/19\/zoom-screen-sharing-settings-are-reverted-to-host-only-for-all-users\/","title":{"rendered":"Problem Ticket Created: Zoom screen sharing settings are reverted to Host only for all users."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 05\/19\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 09:00am on 06\/09\/2020<br \/>\n<strong>Services Impacted:<\/strong> Conferencing<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom screen sharing settings are reverted to Host only for all users. This incident has been converted to a problem ticket with <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/conf\/online\/zoom\/getting-started\/securing-your-meetings\/#sharing\">an established work-around<\/a>.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams continue to work with the vendor on this issue and are tracking that work under Problem ticket number <strong>PRB0040664<\/strong>.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation by the vendor. IS&#038;T will continue to work on this issue with the vendor until it has been resolved.<\/p>\n<p>If you continue to have issues, please use the work-around <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/conf\/online\/zoom\/getting-started\/securing-your-meetings\/#sharing\">documented on our TechWeb website<\/a>. If you need to contact us on this particular Zoom issue, please include Problem ticket number <strong>PRB0040664<\/strong> in your email to <a href=\"mailto:ithelp@bu.edu?Subject=Zoom Screen Sharing: PRB0040664\">ithelp@bu.edu<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 05\/19\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom screen sharing settings are reverted to Host only for all users.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>To allow participants to screen share the host needs to go into security settings of the meeting to allow it. Instructions on changing the setting can be found under &#8220;Control Who Can Share Content&#8221; at the bottom of <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/conf\/online\/zoom\/getting-started\/securing-your-meetings\/#sharing\">our Zoom online documentation within TechWeb<\/a>.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 05\/19\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom screen sharing settings are reverted to Host only for all users.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>To allow participants to screen share the host needs to go into security settings of the meeting to allow it. Instructions on changing the setting can be found under &#8220;Control Who Can Share Content&#8221; at the bottom of <a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/conf\/online\/zoom\/getting-started\/securing-your-meetings\/#sharing\">our Zoom online documentation within TechWeb<\/a>.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom screen sharing settings are reverted to Host only for all users.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128008"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=128008"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128008\/revisions"}],"predecessor-version":[{"id":128418,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/128008\/revisions\/128418"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=128008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=128008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=128008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}