{"id":127797,"date":"2020-05-08T11:41:57","date_gmt":"2020-05-08T15:41:57","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=127797"},"modified":"2020-05-08T15:26:23","modified_gmt":"2020-05-08T19:26:23","slug":"qualtrics-email-distribution-is-experiencing-an-outage","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/05\/08\/qualtrics-email-distribution-is-experiencing-an-outage\/","title":{"rendered":"Resolved:  Qualtrics Email Distribution is experiencing an outage"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:40am on 05\/08\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 02:30pm on 05\/08\/2020<br \/>\n<strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Qualtrics Email Distribution was experiencing an outage. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The Vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:40am on 05\/08\/2020<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Qualtrics Email Distribution is experiencing an outage<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are working with the vendor.<\/p>\n<p>-Clients attempting to distribute surveys in Qualtrics via email are encountering the error: &#8216;An unknown error occurred. Please try again later. If the issue persists, please contact Qualtrics support&#8217;. -Clients may also encounter issues copying projects and deleting existing distribution data within Qualtrics projects.<br \/>\n<strong>Next Update:<\/strong> 02:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qualtrics Email Distribution is experiencing an outage<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127797"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=127797"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127797\/revisions"}],"predecessor-version":[{"id":127805,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127797\/revisions\/127805"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=127797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=127797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=127797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}