{"id":127044,"date":"2020-04-07T08:12:32","date_gmt":"2020-04-07T12:12:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=127044"},"modified":"2020-04-07T14:26:59","modified_gmt":"2020-04-07T18:26:59","slug":"blackboard-is-returning-an-error-for-some-clients-trying-to-authenticate","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/04\/07\/blackboard-is-returning-an-error-for-some-clients-trying-to-authenticate\/","title":{"rendered":"Resolved: Blackboard is returning an error for some clients trying to authenticate."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:30am on 04\/07\/2020<\/br><br \/>\n<strong>Time of Resolution:<\/strong> 09:56am on 04\/07\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were receiving intermittent errors logging on to Blackboard.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams working with Blackboard have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is still under investigation.<\/br><\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:30am on 04\/07\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard is returning an error for some clients trying to authenticate.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are continuing to investigate.<\/p>\n<h4>Additional Information<\/h4>\n<p>Multiple attempts to access learn.bu.edu and\/or using another browser or an incognito\/private browsing window can result in getting to the BU authentication page.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 07:30am on 04\/07\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Blackboard is returning an error for some clients trying to authenticate.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Trying to access learn.bu.edu using another browser or and incognito\/private browsing window can result in getting to the BU authentication page.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some clients were receiving intermittent errors logging on to Blackboard.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,17010,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127044"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=127044"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127044\/revisions"}],"predecessor-version":[{"id":127051,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/127044\/revisions\/127051"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=127044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=127044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=127044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}