{"id":125881,"date":"2020-02-25T14:43:56","date_gmt":"2020-02-25T19:43:56","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=125881"},"modified":"2020-03-06T15:12:09","modified_gmt":"2020-03-06T20:12:09","slug":"convenience-points-not-showing-as-available-via-myprint","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/02\/25\/convenience-points-not-showing-as-available-via-myprint\/","title":{"rendered":"Convenience Points not showing as available via MyPrint"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 01:56pm on 02\/25\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Convenience Points are now intermittently not displaying in MyPrintWeb. Additionally, when releasing color and\/or prints beyond the allocated semester quota, there are intermittent invalid &#8220;Not enough credit&#8221; messages.<\/p>\n<h4>Additional Information, and Workaround<\/h4>\n<p>For any student encountering the &#8220;Not enough credit&#8221; message, and have confirmed they have sufficient Convenience Points for the print job via Student Link: Please log out of the printer\/release station, wait 60 seconds, and then re-try.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T, as well as the software vendor, are continuing to investigate this issue.<br \/>\n<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 01:56pm on 02\/25\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Convenience Points are not showing up as available in MyPrint.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are working to resolve it.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Convenience Points are not showing up as available in MyPrint&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125881"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=125881"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125881\/revisions"}],"predecessor-version":[{"id":126139,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125881\/revisions\/126139"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=125881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=125881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=125881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}