{"id":125853,"date":"2020-02-21T17:57:14","date_gmt":"2020-02-21T22:57:14","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=125853"},"modified":"2020-02-22T07:47:58","modified_gmt":"2020-02-22T12:47:58","slug":"blackboard-learn-is-not-playing-some-videos","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/02\/21\/blackboard-learn-is-not-playing-some-videos\/","title":{"rendered":"Resolved: Blackboard Learn was not playing some videos"},"content":{"rendered":"<p><strong>Incident Resolution Time:<\/strong> 7:30am 02\/22\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard<\/p>\n<h4>Description of Impact<\/h4>\n<p>Videos hosted by MyMedia (Kaltura) were not playing in Blackboard. <\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams worked with the vendors, Blackboard and Kaltura, to resolve this issue.<\/p>\n<p><\/br><\/br><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 5:30pm on 02\/21\/2020<\/br><\/p>\n<p><strong>Services Impacted:<\/strong> Blackboard<\/p>\n<h4>Description of Impact<\/h4>\n<p>Videos hosted by MyMedia (Kaltura) are not playing in Blackboard. <\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but they have notified both vendors and are investigating. Clients are advised to direct their Blackboard students to view the videos on MyMedia directly <\/br> (<a href=\"https:\/\/mymedia.bu.edu\/\">https:\/\/mymedia.bu.edu\/<\/a>)<\/br><\/br><\/p>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Videos hosted by MyMedia (Kaltura) are not playing in Blackboard. &#8230;<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125853"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=125853"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125853\/revisions"}],"predecessor-version":[{"id":125859,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125853\/revisions\/125859"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=125853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=125853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=125853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}