{"id":125619,"date":"2020-01-30T09:35:23","date_gmt":"2020-01-30T14:35:23","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=125619"},"modified":"2020-01-31T10:53:28","modified_gmt":"2020-01-31T15:53:28","slug":"sharepoint-is-experiencing-intermittent-problems","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2020\/01\/30\/sharepoint-is-experiencing-intermittent-problems\/","title":{"rendered":"Resolved: Sharepoint is experiencing intermittent problems."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:00am on 01\/30\/2020<br \/>\n<strong>Time of Resolution:<\/strong> 11:52am on 01\/30\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration &#038; Social Media<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Sharepoint pages were not loading correctly.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Microsoft has diverted web traffic and clients are reporting that their sites are working correctly again.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a third party content delivery network.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:00am on 01\/30\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration &#038; Social Media<\/p>\n<h4>Description of Impact<\/h4>\n<p>Sharepoint pages are not loading correctly.<\/p>\n<h4>Current Status<\/h4>\n<p>The scope of the problem is widespread. Microsoft has acknowledged the problem and will update us when it is fixed. They added, &#8220;This issue appears to be affecting users using all browsers, and both Classic and Modern User Interface (UI) pages.&#8221;<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:00am on 01\/30\/2020<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration &#038; Social Media<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are reporting that their Sharepoint pages are not loading correctly.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sharepoint pages were not loading correctly&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125619"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=125619"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125619\/revisions"}],"predecessor-version":[{"id":125624,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125619\/revisions\/125624"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=125619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=125619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=125619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}