{"id":125121,"date":"2019-12-29T20:06:59","date_gmt":"2019-12-30T01:06:59","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=125121"},"modified":"2019-12-31T20:56:23","modified_gmt":"2020-01-01T01:56:23","slug":"blackboard-learn-domain-name-certificate-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/12\/29\/blackboard-learn-domain-name-certificate-issues\/","title":{"rendered":"Resolved: Blackboard Learn domain name certificate issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:30pm on 12\/29\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 02:51pm on 12\/31\/2019<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>There were certificate issues with some of the website addresses used to access Blackboard Learn. The main website address, <a href=\"https:\/\/learn.bu.edu\" target=\"_blank\">learn.bu.edu<\/a> was fully functional and could be used by all as a work-around to access their online course sites.<\/p>\n<p><a href=\"https:\/\/cader.bu.edu\" target=\"_blank\">cader.bu.edu<\/a> and <a href=\"https:\/\/onlinecampus.bu.edu\" target=\"_blank\">onlinecampus.bu.edu<\/a> can now be accessed via their standard website addresses.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be issues with certificates for the website addresses used to access Blackboard Learn.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:30pm on 12\/29\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>There are certificate issues with some of the website addresses used to access Blackboard Learn. The main website address, <a href=\"https:\/\/learn.bu.edu\" target=\"_blank\">learn.bu.edu<\/a> is fully functional and should be used by all looking to access their online course sites.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident (issues with website certificates) and are actively working with the vendor to resolve the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>Until further notice, anyone looking to access Blackboard Learn at Boston University should use the <a href=\"https:\/\/learn.bu.edu\" target=\"_blank\">learn.bu.edu<\/a> website address. This post will be updated when that has changed.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There were certificate issues with some of the website addresses used to access Blackboard Learn. The main website address, learn.bu.edu was fully functional used by all as a work-around to access their online course sites&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125121"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=125121"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125121\/revisions"}],"predecessor-version":[{"id":125127,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/125121\/revisions\/125127"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=125121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=125121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=125121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}