{"id":123656,"date":"2019-10-02T10:55:05","date_gmt":"2019-10-02T14:55:05","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=123656"},"modified":"2019-10-02T16:50:43","modified_gmt":"2019-10-02T20:50:43","slug":"main-support-portal-currently-experiencing-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/10\/02\/main-support-portal-currently-experiencing-issues\/","title":{"rendered":"Resolved: Main support portal currently experiencing issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:43am on 10\/02\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 02:07pm on 10\/02\/2019<br \/>\n<strong>Services Impacted:<\/strong> Service Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Boston University&#8217;s main support contact was experiencing issues passing on the support requests to various support groups on campus. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:43am on 10\/02\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Service Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Boston University&#8217;s main support contact form is currently experiencing issues passing on the support requests to various support groups on campus.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are actively working on a resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p><strong>Please Note:<\/strong> For support there are additional means of contacting our offices; send an email to <a href=\"mailto:ithelp@bu.edu?subject=Support%20Request\">ithelp@bu.edu<\/a>, call 617-353-HELP (4357), visit one of our walk-up locations (<a href=\"https:\/\/www.bu.edu\/tech\/about\/help-center\/hours\/\">bu.edu\/tech\/hours\/<\/a>) or by logging into our <a href=\"https:\/\/bu.service-now.com\/sp\/?id=sc_category&#038;sys_id=e15706fc0a0a0aa7007fc21e1ab70c2f\">My TechWeb portal<\/a> with your BU credentials.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boston University&#8217;s main support contact was experiencing issues passing on the support requests to various support groups on campus. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123656"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=123656"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123656\/revisions"}],"predecessor-version":[{"id":123675,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123656\/revisions\/123675"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=123656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=123656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=123656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}