{"id":123526,"date":"2019-09-25T11:53:21","date_gmt":"2019-09-25T15:53:21","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=123526"},"modified":"2019-09-25T14:48:21","modified_gmt":"2019-09-25T18:48:21","slug":"nelnet-cashier-service-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/09\/25\/nelnet-cashier-service-issues\/","title":{"rendered":"RESOLVED: Nelnet (Cashier) Service Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:30am on 09\/25\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 02:20pm on 09\/25\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were reporting problems accessing the Nelnet\/Cashier service.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an unexpected change performed by the vendor.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Nelnet (Cashier) Service Issues&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123526"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=123526"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123526\/revisions"}],"predecessor-version":[{"id":123546,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123526\/revisions\/123546"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=123526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=123526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=123526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}