{"id":123427,"date":"2019-09-22T10:09:28","date_gmt":"2019-09-22T14:09:28","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=123427"},"modified":"2019-09-22T15:03:34","modified_gmt":"2019-09-22T19:03:34","slug":"telephone-services-for-external-incoming-and-outgoing-calls-are-unavailable-internal-calling-is-unaffected","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/09\/22\/telephone-services-for-external-incoming-and-outgoing-calls-are-unavailable-internal-calling-is-unaffected\/","title":{"rendered":"Resolved:  Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:50am on 09\/22\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 02:20pm on 09\/22\/2019<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Telephone services for external incoming and outgoing calls was unavailable. Internal calling was unaffected.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:50am on 09\/22\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.<\/p>\n<h4>Current Status<\/h4>\n<p>BU staff and the vendors (Aquaduct and Cisco) continue to work to restore service.<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:50am on 09\/22\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.<\/p>\n<h4>Current Status<\/h4>\n<p>BU staff and the vendor (Aquaduct) continue to work on resolving the issue.<\/p>\n<p><strong>Next Update:<\/strong> 01:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:50am on 09\/22\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.<\/p>\n<h4>Current Status<\/h4>\n<p>BU staff and the vendor (Aquaduct) continue to work on resolving the issue.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:50am on 09\/22\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telephone services for external incoming and outgoing calls are unavailable. Internal calling is unaffected.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123427"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=123427"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123427\/revisions"}],"predecessor-version":[{"id":123435,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/123427\/revisions\/123435"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=123427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=123427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=123427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}