{"id":121980,"date":"2019-06-19T11:57:50","date_gmt":"2019-06-19T15:57:50","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=121980"},"modified":"2019-06-19T15:15:11","modified_gmt":"2019-06-19T19:15:11","slug":"common-lab-thin-clients-are-currently-offline","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/06\/19\/common-lab-thin-clients-are-currently-offline\/","title":{"rendered":"Resolved: Common Lab thin clients offline"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:35am on 06\/19\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 12:31pm on 06\/19\/2019<br \/>\n<strong>Services Impacted:<\/strong> Wired Network<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Common lab VDI clients were offline. Normal service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue with a configuration during a change window.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:35am on 06\/19\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>All common lab VDI clients are currently offline and receiving internal (169.x.x.x) IP addresses.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no current workarounds for the issue; Desktop Engineering and Network Operations have been alerted.<\/p>\n<p><strong>Next Update:<\/strong> 12:52pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common lab VDI clients were offline. Normal service has been restored&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/121980"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=121980"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/121980\/revisions"}],"predecessor-version":[{"id":121982,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/121980\/revisions\/121982"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=121980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=121980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=121980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}