{"id":120761,"date":"2019-04-25T17:21:35","date_gmt":"2019-04-25T21:21:35","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=120761"},"modified":"2019-04-26T07:21:11","modified_gmt":"2019-04-26T11:21:11","slug":"blackboard-learn-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/04\/25\/blackboard-learn-currently-unavailable\/","title":{"rendered":"Resolved: Blackboard Learn currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:10pm on 04\/25\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 06:15pm on 04\/25\/2019<br \/>\n<strong>Services Impacted:<\/strong> Learning Management Systems &#8211; Blackboard Learn<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor (Blackboard) has resolved the incident. Clients may need to <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clear their web browser cache<\/a> prior to regaining access.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue with authentication servers within the vendor&#8217;s environment.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:10pm on 04\/25\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems &#8211; Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has identified the issue on their end and is working on implementing a fix.<\/p>\n<h4>Additional Information<\/h4>\n<p>The issue appears to be intermittent. Trying a new web browser, an incognito window or <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\" target=\"_blank\">clearing the browser cache<\/a> may allow clients to regain access.<\/p>\n<p><p><strong>Next Update:<\/strong> 07:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:10pm on 04\/25\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems &#8211; Blackboard Learn<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are seeing the following error message when attempting to access Blackboard Learn;<br \/>\n Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 06:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients were seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17002,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120761"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=120761"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120761\/revisions"}],"predecessor-version":[{"id":120765,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120761\/revisions\/120765"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=120761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=120761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=120761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}