{"id":120446,"date":"2019-04-07T11:19:50","date_gmt":"2019-04-07T15:19:50","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=120446"},"modified":"2019-04-08T10:50:36","modified_gmt":"2019-04-08T14:50:36","slug":"student-link-intermittent-access-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/04\/07\/student-link-intermittent-access-issues\/","title":{"rendered":"Resolved: Student Link: Intermittent Access Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:38am on 04\/07\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 11:15am on 04\/07\/2019<br \/>\n<strong>Services Impacted:<\/strong> The Links<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Student Link was experiencing intermittent access issues during class web registration. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T\u2019s Networking, Server Administration, Engineering, Architecture and Database teams will continue to monitor the service and work towards a better understanding of the root cause.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:52am on 04\/07\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Student Link is experiencing intermittent access issues during class web registration.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T&#8217;s Networking, Server Administration, Engineering, Architecture and Database teams continue to examine the server logs. The teams are examining the flow of information between systems looking to see if there is a bottleneck which caused this morning&#8217;s issues.<\/p>\n<h4>Additional Information<\/h4>\n<p>There have been no issues since the original issue around 11:00 am this morning. IS&#038;T teams remain onsite to monitor the service.<\/p>\n<p><strong>Next Update:<\/strong> 02:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:52am on 04\/07\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Student Link is experiencing intermittent access issues during class web registration.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T&#8217;s Networking, Server Administration, Engineering, Architecture and Database teams have been examining server logs. There was a spike in server usage at around 10:20 am which caused a couple of access issues at the beginning of some registration times.<\/p>\n<p>The server activity has returned to normal, but teams remain onsite monitoring to ensure service availability throughout the remaining registration time.<\/p>\n<p><strong>Next Update:<\/strong> 01:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:52am on 04\/07\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Student Link is experiencing intermittent access issues during class web registration.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T&#8217;s Networking, Server Administration, Engineering and Database teams are looking at the server loads on the various back-end servers to try and find the source.<\/p>\n<p><strong>Next Update:<\/strong> 12:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:52am on 04\/07\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Student Link is experiencing intermittent access issues during class web registration.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T&#8217;s Networking, Server Administration, Engineering and Database teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Student Link was experiencing intermittent access issues during class web registration. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120446"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=120446"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120446\/revisions"}],"predecessor-version":[{"id":120453,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/120446\/revisions\/120453"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=120446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=120446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=120446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}