{"id":119948,"date":"2019-03-15T17:01:51","date_gmt":"2019-03-15T21:01:51","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=119948"},"modified":"2019-03-20T17:21:20","modified_gmt":"2019-03-20T21:21:20","slug":"parchment-transcript-ordering-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/03\/15\/parchment-transcript-ordering-is-unavailable\/","title":{"rendered":"Resolved: Parchment (transcript ordering) is unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 4:28pm on 03\/15\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 7:59pm on 03\/15\/2019<br \/>\n<strong>Services Impacted:<\/strong> Parchment Transcripts<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Service Desk determined that the Parchments Transcript service was inaccessible. Full service has been restored by the vendor.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Service was restored by the vendor, students and alumni may now order transcripts.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><br \/>\n<strong>Incident Discovery Time:<\/strong> 04:28pm on 03\/15\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> Parchment (Transcript Ordering)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Parchment transcript ordering is currently experiencing a service disruption.<\/p>\n<h4>Current Status<\/h4>\n<p>Parchment is actively working to resolve the issue as soon as possible.<\/p>\n<h4>Next Update<\/h4>\n<p>Upon resolution <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Parchment transcript ordering is currently experiencing a service disruption&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119948"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=119948"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119948\/revisions"}],"predecessor-version":[{"id":119952,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119948\/revisions\/119952"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=119948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=119948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=119948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}