{"id":119746,"date":"2019-03-06T10:52:44","date_gmt":"2019-03-06T15:52:44","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=119746"},"modified":"2019-03-09T11:49:49","modified_gmt":"2019-03-09T16:49:49","slug":"access-issues-with-the-links","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2019\/03\/06\/access-issues-with-the-links\/","title":{"rendered":"Resolved: Access issues with The Links"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:10am on 03\/06\/2019<br \/>\n<strong>Time of Resolution:<\/strong> 10:40am on 03\/06\/2019<br \/>\n<strong>Services Impacted:<\/strong> The Links<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Service Desk was receiving some reports of access issues with The Links (Faculty\/Staff, Student and Business). A 500 internal server error was appearing for some clients. Others testing had no access issues. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation. Clients may need to <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\">clear their web browser cache<\/a> prior to accessing The Links again.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:10am on 03\/06\/2019<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Service Desk is receiving some reports of access issues with The Links (Faculty\/Staff, Student and Business). A 500 internal server error is appearing for some clients. Others testing have had no access issues.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p><a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\">Clearing your web browser cache<\/a> and\/or trying to connect again may result in access.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>>The Service Desk was receiving some reports of access issues with The Links (Faculty\/Staff, Student and Business). A 500 internal server error was appearing for some clients. Others testing had no access issues. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119746"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=119746"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119746\/revisions"}],"predecessor-version":[{"id":119951,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/119746\/revisions\/119951"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=119746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=119746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=119746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}