{"id":116557,"date":"2018-09-14T09:44:57","date_gmt":"2018-09-14T13:44:57","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=116557"},"modified":"2018-09-14T11:59:42","modified_gmt":"2018-09-14T15:59:42","slug":"echo360-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/09\/14\/echo360-is-unavailable\/","title":{"rendered":"RESOLVED: Echo360 Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:30am on 09\/14\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 11:52am on 09\/14\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> Echo360 &#8211; Classroom Recording Service<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 was unavailable<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor reported a nationwide service outage. The vendor has identified root cause and resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Echo360 Unavailable&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116557"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=116557"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116557\/revisions"}],"predecessor-version":[{"id":116564,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116557\/revisions\/116564"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=116557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=116557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=116557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}