{"id":116173,"date":"2018-08-27T12:26:30","date_gmt":"2018-08-27T16:26:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=116173"},"modified":"2018-08-28T07:48:49","modified_gmt":"2018-08-28T11:48:49","slug":"mymedia-caption-ordering-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/08\/27\/mymedia-caption-ordering-currently-unavailable\/","title":{"rendered":"Resolved: MyMedia caption ordering currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:34am on 08\/27\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 01:38pm on 08\/27\/2018<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The ability to order captions for <a href=\"https:\/\/mymedia.bu.edu\/\">Boston University&#8217;s MyMedia videos<\/a> was offline. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:34am on 08\/27\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>The ability to order captions for <a href=\"https:\/\/mymedia.bu.edu\/\">Boston University&#8217;s MyMedia videos<\/a> is currently offline.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working with the vendor on a resolution of the issue.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ability to order captions for Boston University&#8217;s MyMedia videos was offline. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116173"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=116173"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116173\/revisions"}],"predecessor-version":[{"id":116179,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116173\/revisions\/116179"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=116173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=116173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=116173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}