{"id":116075,"date":"2018-08-21T15:57:38","date_gmt":"2018-08-21T19:57:38","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=116075"},"modified":"2018-08-21T18:03:50","modified_gmt":"2018-08-21T22:03:50","slug":"onbase-is-currently-unavailable-3","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/08\/21\/onbase-is-currently-unavailable-3\/","title":{"rendered":"RESOLVED: OnBase is currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:00pm on 08\/21\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 05:00pm on 08\/21\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> OnBase<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to access OnBase.Clients were receiving &#8220;session not found&#8221; error messages.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The vendor is researching root cause.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: OnBase is currently unavailable&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116075"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=116075"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116075\/revisions"}],"predecessor-version":[{"id":116080,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/116075\/revisions\/116080"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=116075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=116075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=116075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}