{"id":115298,"date":"2018-06-29T09:05:08","date_gmt":"2018-06-29T13:05:08","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=115298"},"modified":"2018-06-29T10:38:53","modified_gmt":"2018-06-29T14:38:53","slug":"cisco-phone-system-is-not-allowing-new-logins","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/06\/29\/cisco-phone-system-is-not-allowing-new-logins\/","title":{"rendered":"Resolved: Cisco phone system is not allowing new logins"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:10am on 06\/29\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 09:45am on 06\/29\/2018<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:10am on 06\/29\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Cisco phone system is not allowing new logins. If a client is already logged in, basic phone services like taking and receiving calls will work.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are actively working with the vendor on this issue.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/115298"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=115298"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/115298\/revisions"}],"predecessor-version":[{"id":115301,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/115298\/revisions\/115301"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=115298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=115298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=115298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}