{"id":114080,"date":"2018-05-04T14:09:41","date_gmt":"2018-05-04T18:09:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=114080"},"modified":"2018-05-07T14:38:54","modified_gmt":"2018-05-07T18:38:54","slug":"datamotion-secure-mail-service-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/05\/04\/datamotion-secure-mail-service-is-currently-unavailable\/","title":{"rendered":"Resolved: DataMotion Secure Mail service is currently unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 05\/04\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 06:32pm on 05\/04\/2018<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>DataMotion secure mail service was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a DNS change by the vendor.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 05\/04\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> DataMotion Secure Email<\/p>\n<h4>Description of Impact<\/h4>\n<p>DataMotion secure mail service is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>DataMotion service is beginning to come back online for some clients.<\/p>\n<h4>Additional Information<\/h4>\n<p>The vendor made a DNS change and it will take time to propagate out and restore services.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 05\/04\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> DataMotion Secure Email<\/p>\n<h4>Description of Impact<\/h4>\n<p>DataMotion secure mail service is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> This post will be updated when the issue has been resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DataMotion secure mail service was unavailable. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/114080"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=114080"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/114080\/revisions"}],"predecessor-version":[{"id":114106,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/114080\/revisions\/114106"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=114080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=114080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=114080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}