{"id":112709,"date":"2018-02-13T14:39:43","date_gmt":"2018-02-13T19:39:43","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=112709"},"modified":"2018-02-14T08:59:58","modified_gmt":"2018-02-14T13:59:58","slug":"some-clients-are-experiencing-issues-logging-into-qualtrics-or-accessing-qualtrics-admin-interface","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/02\/13\/some-clients-are-experiencing-issues-logging-into-qualtrics-or-accessing-qualtrics-admin-interface\/","title":{"rendered":"RESOLVED: Some clients are experiencing issues logging into Qualtrics or accessing the Qualtrics Admin interface."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 02\/13\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 06:21pm on 02\/13\/2018<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were experiencing issues logging into Qualtrics or accessing the Qualtrics Admin interface.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 02\/13\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> Other &#8211; see description<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients are experiencing issues logging into Qualtrics or accessing the Qualtrics Admin interface. When accessing Qualtrics, some clients may receive a\u00a0&#8220;State information lost&#8221; error message. When accessing the Qualtrics Admin interface, some clients may receive a &#8220;Session Timed Out&#8221; error message. The current workaround is to refresh the browser page.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some clients are experiencing issues logging into Qualtrics or accessing Qualtrics Admin interface&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112709"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=112709"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112709\/revisions"}],"predecessor-version":[{"id":112737,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112709\/revisions\/112737"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=112709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=112709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=112709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}