{"id":112104,"date":"2018-01-12T13:46:17","date_gmt":"2018-01-12T18:46:17","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=112104"},"modified":"2018-01-12T16:11:15","modified_gmt":"2018-01-12T21:11:15","slug":"buworks-reporting-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2018\/01\/12\/buworks-reporting-is-currently-unavailable\/","title":{"rendered":"Resolved: BUworks Reporting Is Currently Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 01:30pm on 01\/12\/2018<br \/>\n<strong>Time of Resolution:<\/strong> 02:00pm on 01\/12\/2018<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>BUworks reporting was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation. Clients may need to <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\"> clear their web browser cache<\/a> prior to accessing BUworks reporting again.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 01:30pm on 01\/12\/2018<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>BUworks reporting is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are working on restoring services.<\/p>\n<p><strong>Next Update:<\/strong> 02:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BUworks reporting was unavailable. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17003,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112104"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=112104"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112104\/revisions"}],"predecessor-version":[{"id":112112,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/112104\/revisions\/112112"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=112104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=112104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=112104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}