{"id":111768,"date":"2017-12-19T14:42:51","date_gmt":"2017-12-19T19:42:51","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=111768"},"modified":"2017-12-20T08:04:44","modified_gmt":"2017-12-20T13:04:44","slug":"myprint-web-print-service-issues-3","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/12\/19\/myprint-web-print-service-issues-3\/","title":{"rendered":"Resolved: MyPrint Web Print Service Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 01:37pm on 12\/19\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 04:07pm on 12\/19\/2017<br \/>\n<strong>Services Impacted:<\/strong> MyPrint<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Print jobs submitted to the MyPrintColor queue via MyPrint Web Print timed out. MyPrint printing directly from computers was not impacted.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 01:37pm on 12\/19\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> MyPrint<\/p>\n<h4>Description of Impact<\/h4>\n<p>Currently print jobs submitted to the MyPrintColor queue via MyPrint Web Print time out. MyPrint printing directly from computers is not impacted.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Print jobs submitted to the MyPrintColor queue via MyPrint Web Print timed out. MyPrint printing directly from computers was not impacted&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111768"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=111768"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111768\/revisions"}],"predecessor-version":[{"id":111775,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111768\/revisions\/111775"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=111768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=111768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=111768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}