{"id":111337,"date":"2017-11-15T16:28:27","date_gmt":"2017-11-15T21:28:27","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=111337"},"modified":"2017-11-15T17:35:04","modified_gmt":"2017-11-15T22:35:04","slug":"problems-accessing-google-docs","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/11\/15\/problems-accessing-google-docs\/","title":{"rendered":"RESOLVED: Problems Accessing Google Docs"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:15pm on 11\/15\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 05:30pm on 11\/15\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> E-mail &#8211; BU Google Apps<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were receiving an error message when attempting to access Google Docs.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>There was a systemic issue with Google&#8217;s infrastructure that impacted access to Google Docs across all services, including consumer Gmail and Google Apps for Education accounts.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RESOLVED: Problems Accessing Google Docs&#8230;<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111337"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=111337"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111337\/revisions"}],"predecessor-version":[{"id":111340,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/111337\/revisions\/111340"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=111337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=111337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=111337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}