{"id":109666,"date":"2017-08-24T13:17:41","date_gmt":"2017-08-24T17:17:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=109666"},"modified":"2017-08-25T17:57:19","modified_gmt":"2017-08-25T21:57:19","slug":"buworks-sap-some-people-are-experiencing-connection-timeouts","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/08\/24\/buworks-sap-some-people-are-experiencing-connection-timeouts\/","title":{"rendered":"Resolved: BUworks (SAP) Some people are experiencing connection timeouts."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:04pm on 08\/24\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 12:14pm on 08\/25\/2017<br \/>\n<strong>Services Impacted:<\/strong> BUworks (SAP)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people were experiencing connection timeouts in BUworks Production as well as non-production when using the SAP GUI. Business Warehouse reporting was also experiencing intermittent access issues. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:04pm on 08\/24\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> BUworks (SAP)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some people are experiencing connection timeouts in BUworks Production as well as non-production when using the SAP GUI. Business Warehouse reporting is also experiencing intermittent access issues.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some people are experiencing connection timeouts in BUworks Production as well as non-production when using the SAP GUI. Business Warehouse reporting is also experiencing intermittent access issues&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17003,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109666"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=109666"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109666\/revisions"}],"predecessor-version":[{"id":109682,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109666\/revisions\/109682"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=109666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=109666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=109666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}