{"id":109484,"date":"2017-08-17T11:12:10","date_gmt":"2017-08-17T15:12:10","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=109484"},"modified":"2017-08-17T16:30:01","modified_gmt":"2017-08-17T20:30:01","slug":"issues-have-been-reported-with-some-online-applications","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/08\/17\/issues-have-been-reported-with-some-online-applications\/","title":{"rendered":"Resolved: Issues have been reported with some online applications"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:05pm on 08\/17\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 11:18pm on 08\/17\/2017<br \/>\n<strong>Services Impacted:<\/strong> Online Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>A number of people reported issues with web applications like BU webmail, Registration Manager, Broadcast Email, BU Search and BUworks. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>People may need to <a href=\"https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/\">clear their web browser cache<\/a> prior to attempting to access online resources again.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:05am on 08\/17\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> Online services<\/p>\n<h4>Description of Impact<\/h4>\n<p>A number of people reported issues with web applications like BU webmail, Registration Manager, Broadcast Email, BU Search and BUworks.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are working on a resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>We believe that the issue is related to a couple of servers with issues. If you refresh your web browser you may gain access.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A number of people reported issues with web applications like BU webmail, Registration Manager, Broadcast Email, BU Search and BUworks. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109484"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=109484"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109484\/revisions"}],"predecessor-version":[{"id":109496,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109484\/revisions\/109496"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=109484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=109484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=109484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}