{"id":109075,"date":"2017-08-03T20:38:24","date_gmt":"2017-08-04T00:38:24","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=109075"},"modified":"2017-08-11T09:52:04","modified_gmt":"2017-08-11T13:52:04","slug":"clients-are-unable-to-sync-emails-using-apple-mail-on-their-mac-computers","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/08\/03\/clients-are-unable-to-sync-emails-using-apple-mail-on-their-mac-computers\/","title":{"rendered":"Resolved: Clients are unable to sync emails using Apple Mail on their Mac computers."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:23pm on 08\/03\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 03:30pm on 08\/10\/2017<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were unable to sync emails using Apple Mail on their Mac computers.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<br \/>\nIf you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:23pm on 08\/03\/2017<br \/>\n<strong>Services Impacted:<\/strong> E-mail &#8211; Exchange<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are unable to sync emails using Apple Mail on their Mac computers.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is actively working on this with the vendor to investigate the issue for resolution.<\/p>\n<h4>Additional Information<\/h4>\n<p>As a workaround, clients can access email with the Outlook for Mac client or Outlook on the web (<a href=\"http:\/\/www.bu.edu\/office365\">www.bu.edu\/office365<\/a>).<br \/>\n<\/br><\/br><br \/>\n<strong>Next Update:<\/strong> Upon resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients were unable to sync emails using Apple Mail on their Mac computers&#8230;.<\/p>\n","protected":false},"author":4606,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109075"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/4606"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=109075"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109075\/revisions"}],"predecessor-version":[{"id":109292,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/109075\/revisions\/109292"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=109075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=109075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=109075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}