{"id":107847,"date":"2017-06-12T13:18:45","date_gmt":"2017-06-12T17:18:45","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=107847"},"modified":"2017-06-12T21:18:03","modified_gmt":"2017-06-13T01:18:03","slug":"some-concur-clients-may-experience-error-messages-slow-performance-or-inability-to-access-concur","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/06\/12\/some-concur-clients-may-experience-error-messages-slow-performance-or-inability-to-access-concur\/","title":{"rendered":"Resolved: Some Concur clients may experience error messages, slow performance, or inability to access Concur."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:40pm on 06\/12\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 05:19pm on 06\/12\/2017<br \/>\n<strong>Services Impacted:<\/strong> Other &#8211; see description<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some Concur clients were experiencing error messages, slow performance, or inability to access Concur. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:40pm on 06\/12\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> Concur Travel Application<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some Concur clients may experience error messages, slow performance, or inability to access Concur.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is actively working on this with the vendor to investigate the issue for resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some Concur clients may experience error messages, slow performance, or inability to access Concur.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107847"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=107847"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107847\/revisions"}],"predecessor-version":[{"id":107905,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107847\/revisions\/107905"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=107847"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=107847"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=107847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}