{"id":107695,"date":"2017-06-04T19:13:09","date_gmt":"2017-06-04T23:13:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=107695"},"modified":"2017-06-05T08:32:56","modified_gmt":"2017-06-05T12:32:56","slug":"people-are-reporting-errors-when-attempting-to-update-any-information-on-a-bu-web-account","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2017\/06\/04\/people-are-reporting-errors-when-attempting-to-update-any-information-on-a-bu-web-account\/","title":{"rendered":"Resolved: People are reporting errors when attempting to update any information on a BU Web account."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:10pm on 06\/04\/2017<br \/>\n<strong>Time of Resolution:<\/strong> 08:00pm on 06\/04\/2017<br \/>\n<strong>Services Impacted:<\/strong> Updating a BU Web account<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>People were reporting errors when attempting to update any information on a BU Web account. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:10pm on 06\/04\/2017<\/p>\n<p><strong>Services Impacted:<\/strong> Updating a BU Web account<\/p>\n<h4>Description of Impact<\/h4>\n<p>People are reporting errors when attempting to update any information on a BU Web account.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 09:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People are reporting errors when attempting to update any information on a BU Web account&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107695"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=107695"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107695\/revisions"}],"predecessor-version":[{"id":107697,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/107695\/revisions\/107697"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=107695"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=107695"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=107695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}